Donations Policy
All donations made to Reminiscence Welfare Trust are voluntary and non-refundable, as the funds are allocated towards charitable activities.
Once a donation is successfully completed, it cannot be cancelled or reversed. Your contribution goes directly towards supporting healthcare, education, and livelihood initiatives.
Exceptions
Refunds may be considered only in the following exceptional cases:
- Duplicate transactions: If you were charged multiple times for the same donation due to a technical error
- Incorrect amount debited: If a different amount was charged than what you intended to donate due to a technical error
Refund requests must be made within 7 days of the transaction along with valid proof (transaction ID, bank statement, etc.).
Refund Process
Submit Request
Email us at reminiscencewelfaretrust@gmail.com with transaction details and proof of error
Review
Our team will review your request and verify the transaction within 3-5 business days
Processing
If approved, refunds will be initiated within 7-10 business days
Credit
Amount will be credited back to the original payment method, subject to bank/payment gateway timelines
Processing Timeline
If your refund request is approved:
- Refund will be initiated within 7-10 business days from approval
- Amount will be credited to the original payment method used for the donation
- Actual credit time depends on your bank's processing time (typically 5-7 additional business days)
Refund Queries
For refund-related queries, please contact us at:
Email: reminiscencewelfaretrust@gmail.com
Please include your transaction ID and donation details in your email for faster resolution.